Privacy Policy

Last updated: May 8, 2026

STL Exports LLC ("STL Exports," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you interact with our services, website, and SMS communications.

Information We Collect

We collect the following information when you contact us or use our services:

• Phone number — collected when you call our business phone number
• Text message content — messages you send to us via SMS
• Call metadata — including time of call, caller city, and state
• Name and contact details — when you provide them during a conversation
• Appointment and scheduling information — when you book a service

How We Use Your Information

We use your information solely for the purpose of providing our services:

• Sending one courtesy SMS after a missed call and continuing SMS conversation only if you reply or text us directly
• Facilitating AI-assisted conversations about your service needs
• Scheduling appointments on your behalf
• Following up on your inquiries
• Improving our services and customer experience

SMS Communications

If you call STL Exports' published business number and we miss your call or the call goes to voicemail, we may send one courtesy text identifying STL Exports and asking how we can help. Calling does not subscribe you to ongoing SMS. By replying to that message with content other than STOP, or by texting STL Exports directly, you provide consent to continue the SMS conversation about your inquiry. For full details, see our SMS Communications Disclosure.

• Message and data rates may apply
• Message frequency varies based on your interaction
• Reply STOP to opt out at any time
• Reply HELP for assistance

Information Sharing

SMS opt-in data and consent are never shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information. We may share non-SMS information only in the following limited circumstances:

• With service providers who assist in operating our systems (such as hosting, AI processing, and calendar scheduling), under strict confidentiality obligations. These providers do not receive SMS opt-in or consent data for marketing purposes.
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of STL Exports or others

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data by contacting us at info@stlexports.com.

Your Rights

You have the right to:

• Opt out of SMS communications at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Contact us with questions or concerns about your privacy

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

STL Exports LLC
St. Louis, Missouri
Phone: (314) 596-2816
Email: info@stlexports.com